FREQUENTLY ASKED QUESTIONS

The Treatment & Recovery Center is open 24/7, 365 days a year. No appointments necessary. Come to the TRC at 1000 W. 2nd Street, Lawrence, KS 66044. To talk to a crisis counselor, call HeadQuarters at 785-841-2345 or 988.

What we offer: Triage/Assessments Psychiatric med evaluations/prescriptions Referrals Initial treatment planning Coordination of care 23-hour Observation 72- hour Stabilization Substance use evaluations Treatment of withdrawal symptoms

1. Patient Condition: Stable and Seeking Treatment Action: Advise the patient to visit the Treatment & Recovery Center (TRC) for assistance - 1000 W. 2nd Street, Lawrence, KS 66044 2. Patient Condition: In Crisis, At Risk of Harm, or Refusing Treatment Action: Immediately call the TRC at 785-330-7847 for guidance on triage and next steps. General Inquiries: For any questions, please contact the TRC provider line at 785-330-7847. If you would like materials for your office with information on how to refer a patient to the TRC or brochures for the general public, you can request those materials by filling out this request form. You can also print the files below.

Our staff files claims to private insurers, Medicaid (Healthy Blue, Sunflower Health Plan, United Healthcare/Optum), and Medicare. Bert Nash Center (BNC) is credentialed for outpatient urgent care services with the following commercial payors, Aetna Blue Cross and Blue Shield of Kansas Cigna/Evernorth Tricare United Healthcare We highly encourage you to confirm that the Bert Nash Community Mental Health Center is “in-network” for your coverage and if not, does your policy cover “out-of-network” benefits for the Bert Nash Community Mental Health Center. We offer a sliding fee scale, and we have payments plans available, making high-quality care affordable. You may qualify for a fee discount based on family income and family size which can potentially affect your final cost. You can find a downloadable version of the current sliding scale below. The updated sliding fee scale, went into effect September 15, 2023; below is a table showing your discounted rate.

No, you do not need an appointment. Community members do not need to call, or register online. You can check-in to the Urgent Care Unit between 8 am - 8 pm Monday- Friday, 12-4 pm Saturday - Sunday. To talk to a crisis counselor, call HeadQuarters at 785-841-2345 or 988.

As an essential healthcare provider, Treatment & Recovery Center of Douglas County will remain open during inclement weather. Walk-ins are welcome anytime. To talk to a crisis counselor, call HeadQuarters at 785-841-2345 or 988.

No. The Treatment & Recovery Center (TRC) of Douglas County is an emergency behavioral health program that responds to the needs of those community members who are in crisis. The TRC will allow for 24/7 access to behavioral health services. However, community members who are experiencing a physical health emergency in addition to their behavioral health emergency should still go to the Emergency Department of the nearest hospital. To talk to a crisis counselor, call HeadQuarters at 785-841-2345 or 988.

A crisis is when your mental health or substance use affects your daily life and you are no longer able to handle the situation on your own. This will look different for each person. Common signs & symptoms might look like: Anxiety or panic attacks Depression Thoughts of suicide or self-harm Hearing voices or feeling paranoid Thoughts of hurting others Substance intoxication or withdrawals

The Bert Nash Center (BNC) is the designated community mental health center & the certified community behavioral health clinic (CCBHC) for Douglas County, KS. It has been serving the community since 1950 as a safety-net provider and essential health care service for children, families, and adults regardless of their ability to pay. BNC's mission is to advance the health of the Douglas County community through comprehensive behavioral health services responsive to evolving needs and changing environments. BNC operates the Treatment & Recovery Center (TRC) of Douglas County. All team members who work at the TRC are BNC employees and are committed to living out the values of compassion, integrity, equity, on a foundation of hope in all that we do in serving those in need. To learn more about the Bert Nash Center, visit bertnash.org. The TRC is the result of collaboration and investment from numerous local institutions and agencies. It is funded through a variety of resources including the quarter-cent sales tax that was approved by voters in November 2018 to improve behavioral health services and facilities in Douglas County.

Obtaining feedback from you and our community members is an important part of assessing the quality of our organization and impact to the community. On an annual basis you will be invited to participate in a short, confidential survey and it will be presented in person, by text, or by QR Code. We also have a special version of the survey for our younger persons who are receiving services. There is the opportunity to provide ongoing feedback by contacting us at feedback@bertnash.org. You may also share your experiences through the Feedback Form located in our handbook, at our reception areas, and on our website. The Feedback Form is a place where you can express concerns and/or complaints if you are not satisfied with the service you are receiving, if you feel your rights have been violated, or if you have talked with your mental health professional about your concerns and are dis-satisfied with their response. The Feedback Form can be turned in at any of our locations or sent to feedback@bertnash.org. Feedback and/or complaints and appeals can also be shared by contacting the Risk Manager, Bert Nash Community Mental Health Center 200 Maine Street, Suite A, Lawrence, KS 66044. The response will occur no later than thirty (30) days following the receipt of the compliant. We cannot and will not retaliate against you or refuse treatment for filing a complaint. If you believe your rights with respect to health information have been violated, you may submit a Feedback Form to BNC or contact the Secretary of the Department of Health and Human Services at ocrmail@hhs.gov. You may also contact the Office of Administrative Hearing within the Kansas Department for Aging and Disability Services-Behavioral Health Services at 888-582-3759.

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The Bert Nash Center Community Engagement department manages all inquiries from members of the media seeking expert comment from the Bert Nash Center, including the Treatment & Recovery Center, team members. To arrange an interview or other media requests please contact our Communications Manager. Jeff Burkhead, Communications Manager: Email: jburkhead@bertnash.org Direct line: 785-830-1837